At zotube, we aim to ensure that our customers are completely satisfied with their purchase. This page explains our refund process, eligibility, and timelines.
If you are not satisfied with your purchase, you can request a refund within 30 days of the original payment date. Refunds are processed securely through Paddle, our trusted payment partner.
To request a refund, contact our support team at sobanukirwarwanda@gmail.com and provide your order details. We will review your request and respond promptly.
Once your refund is approved, Paddle will process it within 5–10 business days. The refund will be returned to your original payment method.
Important: Refunds are subject to verification by Paddle. Providing inaccurate or incomplete information may delay or prevent the refund. All refunds are handled in accordance with international payment security standards.
For questions, contact sobanukirwarwanda@gmail.com.